Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the Pilot Sanchez websites (including pilotsanchez.com and related subdomains), web applications (Portal, Briefing, Planner), and the Pilot Sanchez mobile companion application (together, the "Service"), operated by Hearing Software S.L. ("Hearing Software", "we", "us"), Spanish company tax ID CIF B93374585, registered office at Calle Alejandro Dumas 17 - Oficinas, 29004 Málaga, Spain.

By creating an account, installing the mobile app, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Pilot Sanchez provides tools for general aviation pilots and flight schools, including account management, aircraft and hangar records, weight and balance and performance calculations, VFR route planning, weather briefing helpers, maintenance and consumption logging, GPS flight recording from the mobile app, flight track import and analysis (including optional AI-assisted debriefs), organizations and fleet access, and related educational content.

Features may change over time. Some capabilities require email verification, organization membership, or specific device permissions.

The Service is intended for training, planning assistance, and operational support workflows. It is not certified for navigation, does not replace official flight documentation, and must not be used as the sole basis for go/no-go decisions, airworthiness, fuel planning, weight and balance, or compliance with your aviation authority.

You remain solely responsible for verifying all data (including weather, NOTAMs, performance, routes, and airspace) against official sources, your aircraft flight manual or POH/AFM, and applicable regulations. Calculations, maps, suggestions, and AI-generated text may be incomplete or inaccurate.

You must be at least 16 years old (or the minimum age required in your jurisdiction) and able to enter a binding contract. You must provide accurate registration information and keep it up to date.

You are responsible for safeguarding your password and for all activity under your account. Notify us promptly at contacto@byhs.eu if you suspect unauthorized access.

You may delete your account from the mobile app or from account settings on the web, subject to the Privacy Policy and any legal retention obligations.

You agree not to misuse the Service, including attempting unauthorized access, interfering with other users, uploading malicious content, scraping at abusive rates, or using the Service in violation of applicable law or aviation regulations.

If you create or join a flight school, club, or operator organization, administrators may manage fleet records, member roles, and operational policies. You acknowledge that operational data you submit in an organization context may be visible to authorized members and administrators according to platform permissions.

The Pilot Sanchez software, branding, and documentation are owned by Hearing Software or its licensors. You retain ownership of content you upload, and you grant us the license necessary to host, process, and display that content to provide the Service.

Our processing of personal data is described in the Privacy Policy at https://pilotsanchez.com/privacy-policy (and localized paths such as /es/privacy-policy). That policy forms part of your agreement with us.

We may suspend or terminate access if you breach these Terms, if we reasonably believe your use poses a security or legal risk, or if required by law. You may stop using the Service at any time.

To the fullest extent permitted by applicable law, Hearing Software and its directors, employees, and contractors are not liable for indirect, incidental, special, or consequential damages, or for flight, operational, or financial losses arising from use of the Service, including reliance on calculations, weather, routes, maps, or AI-generated content.

Where liability cannot be excluded, our total aggregate liability for claims relating to the Service in any twelve-month period is limited to the amount you paid us for the Service in that period, or zero if you use only free features.

We may update these Terms. The version and last updated date appear at the top of this document. Material changes will be communicated where appropriate (for example by email or in-app notice). Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Spain, without regard to conflict-of-law rules, except where mandatory consumer protection in your country of residence requires otherwise.

Consumers in the European Union may also use the European Commission online dispute resolution platform. You may lodge a complaint with the Spanish Data Protection Agency (AEPD) for privacy matters as described in the Privacy Policy.

Questions about these Terms: contacto@byhs.eu

Hearing Software S.L., Calle Alejandro Dumas 17 - Oficinas, 29004 Málaga, Spain.